Frequent questions

  • How do I design my custom suit?

If you do not have a specific design for your suit, at Diamond GP we offer you the option of assigning yourself to one of our brand designers. You will work collaboratively with our designer to create the perfect design that fits your tastes and needs.

Our expert motorcycle gear designer will guide you through the design process, taking into account your aesthetic preferences, functionality and desired features. Together, you'll explore different options, colors, patterns and details to create a unique, custom design for your suit.

Our goal is to ensure that you are completely satisfied with the final result. We will strive to capture your vision and translate it into a unique design that reflects your style and personality.

Trust our Diamond GP design team to create the perfect gear to suit you and your riding needs! We are excited to work with you and make your custom design a reality.

How do I know my body measurements?

In the measurement process we will explain the guidelines and steps to follow through a video and document explaining in detail how to take the exact measurements of each part of the body. In addition, we will give you a template so that you can write down your measurements in each corresponding part following all the steps. In this way we will try to ensure that you can do it from home and comfortably.

The explanation that you will see has been made and prepared by a professional clothing team, thus ensuring that it is done properly and that there are no errors.

If you still have doubts about your measurements or do not want to do it this way, we recommend going to a professional in your area to have them performed accurately.

We advise measuring twice, to ensure that there are no errors when manufacturing your suit.

  • How long does it take for my custom product to arrive?

Once the customization and measurement step is complete, we will send the data to the factory to make your product a reality. Once the work is completed, we will allow a period of 25-30 business days for you to receive it at your home. In periods of high demand, such as sales, holidays or Christmas, the delivery period may be altered.

All suits will be shown in preview images for customer review and confirmation before shipping. When the work is checked and everything is perfect, the client will say yes and we will send it. From this moment we count the aforementioned 25 - 30 days of delivery time.

  • What happens if my suit doesn't fit?

At Diamond GP we offer all our customers a 15-day product guarantee. For us it is very important that the client is completely satisfied.

We offer custom products and are proud to guarantee your satisfaction. Our 15-day warranty covers manufacturing defects on custom-made products that meet the body measurements provided. If a defect is found, you must notify and document it within 15 days of delivery. We will evaluate the problem and offer an appropriate solution, such as repair, replacement or refund, as appropriate. Please note that we do not cover damage from misuse or unauthorized modifications. We are also not responsible if the size error is caused by misuse of how to take your body measurements at home.

You can visit our returns policy to find out more information about our guarantee or write to our team personally.

How do I make an exchange or return?

    If you need to make an exchange or return, we will process it via email where we will explain all the steps to follow. We will need you to send us a message showing your order number and the item you wish to attach with the corresponding reason for said exchange and return.

    Once our team evaluates it, they will contact you to proceed with shipping.